Refund Policy

Your satisfaction is paramount to us at MysticVisions. As part of our commitment to ensuring a great shopping experience, we offer a hassle-free, 100% money-back guarantee on eligible items, with claims accepted up to 30 days from purchase.

1. 30-Day Return Policy

You have 30 days from the day you receive your item to initiate a return. If for any reason the product doesn't meet your expectations, we're here to help.

2. Return Eligibility

To qualify for a return:

The item should remain in its original state: unworn, unused, with attached tags, and within its original packaging.
Provide the item's receipt or proof of purchase for verification.

3. Starting a Return

Begin your return process by reaching out to us at info@myvi.store. Upon confirming the eligibility of your return, we will provide a return shipping label and specific instructions on packaging and shipping. Returns shipped without prior authorization will not be processed.

Have questions? Direct all return-related queries to info@myvi.store.

4. Damages & Incorrect Items

In the rare occurrence of receiving damaged, defective, or incorrect items, please inform us immediately. We prioritize resolving such issues swiftly and to your utmost satisfaction.

5. Non-Returnable Items

There are items we cannot accept returns for:

Perishable goods like food, plants, or flowers.
Custom-made or personalized items.
Personal care items such as cosmetics.
Hazardous materials, flammable liquids, and gases.If uncertain about the return eligibility of any product, don't hesitate to contact us.Please note: Sales items and gift cards are non-refundable.

6. Exchanges

To ensure a smooth exchange process, return the original item and, after return approval, place a new order for the desired product.

7. Refunds

Once we receive and inspect your returned product, we will notify you regarding the approval status of your refund. Approved refunds are processed to the original payment method. However, please account for some delay as banks or credit card companies might take time to post the refund.