Shipping Policy

By placing an order you agree to the terms outlined in this Shipping Policy. We strive for transparency to ensure both parties understand and accept these arrangements, guaranteeing both protection and clarity.

1. General

Availability is subject to our stock levels. We aim for precise stock counts on MysticVisions.com, but discrepancies might arise. If we cannot fulfill all items immediately due to stock shortages, we will deliver available products and discuss whether you'd like to wait for restocking or request a refund.

2. Shipping Costs

Shipping costs are determined at checkout based on item weight, dimensions, and destination. The presented price will be your final shipping cost.

3. Returns

3.1 Change of Mind Returns

We gladly accept returns for items you've reconsidered, provided:

The return request is made within 15 days of receiving the item.
Items are returned in their original packaging, unused, and in a resealable condition.

Customers are responsible for return shipping costs and arrangements. Once we've accepted the returned items, you'll receive store credit for future purchases. We refund the item's value but not the original shipping cost.

3.2 Warranty Returns

Warranty claims must be made within 90 days of item receipt. Customers cover initial return shipping, which we'll reimburse after a successful claim. Expect your warranty claim to be processed within a week of our receipt of the returned item(s). Following a confirmed claim, you can opt for:

Refund to your original payment method.
Store credit.
Replacement item (stock permitting).

4. Delivery Terms

4.1 Domestic Transit Time: Typically, 2 - 7 days.
4.2 International Transit Time: Usually, 4 - 22 days.
4.3 Dispatch Time: Orders are generally dispatched within two business days post-payment. Our warehouse operates on weekdays, except on public holidays.
4.4 Address Changes: Change requests for delivery addresses are accepted before order dispatch.
4.5 P.O. Box Shipping: We ship to P.O. boxes via postal services only.
4.6 Military Address Shipping: Military addresses are serviced using USPS only.
4.7 Out-of-stock Items: We hold orders if any item is out of stock until we can fulfill the complete order.
4.8 Delivery Delays: If delivery surpasses the expected timeframe, contact us for an investigation.

5. Tracking Notifications

Post-dispatch, you'll receive a tracking link to monitor your shipment based on updates from the shipping provider.

6. Damaged Parcels

If a parcel arrives damaged, reject it (if possible) and notify our customer service. If you weren't present for delivery, reach out to our team for further instructions.

7. Taxes and Duties

7.1 Sales Tax: This is included in our displayed product prices.
7.2 Import Duties & Taxes: For international shipments, import duties and taxes are prepaid, ensuring no additional costs upon parcel arrival in the destination country.

8. Cancellations

We accept cancellations before an order is dispatched. For post-dispatch cancellations, refer to our refund policy.

9. Insurance

All parcels are insured for potential loss and damage up to the value specified by the courier.

9.1 Damaged Parcels: After a courier's investigation into a damage claim, we'll arrange for either a refund or replacement.
9.2 Lost Parcels: We'll process a refund or replacement once the courier concludes their investigation and deems the parcel lost.